June 15, 2024

VoIP is basically an office telephone for a small to medium-sized business.

It’s an acronym that stands for Voice over Internet Protocol, which is also known as IP telephony. VoIP is a phone service that makes and receives calls using your internet connection. It also provides more communication options and functionality for your company to utilize. It’s not only cost-effective but it’s flexible too.

In addition to excellent VoIP phone service,

Nextiva has a huge selection of other business communication features like video conferencing, web collaboration, and online filing. VoIP isn’t the only solution available for your small business video conferencing needs. You’ll find there’s a wide range of solutions from RingCentral to Citrix to any other hosted PBX system.

RingCentral: One of the most popular VoIP providers in the market today. RingCentral offers unlimited calling plans for phones, home phones, and VOIP services. It uses digital phone lines (calls are made with an adapter) and VoIP service. As far as features go, it offers conference calling, auto attendant, call forwarding, call waiting, IVR, call transfer, music on hold, voicemail, fax, voice mail, mobile integration, one-on-one assistance, speed dials, address book, caller ID, voicemail to e-mail, voice mail forwarding, conference call, and more. The service is hosted by RingCentral. RingCentral provides various tools for business communications like automated attendant, web collaboration, online filing, remote access, and other business communications features.

SIP Trunking:

Another popular VoIP provider. SIP refers to a protocol, an application, or a technology that allows users to exchange structured data packets over internet connections. There are many companies offering SIP trunks. Each provider provides different features, but most provide the ability to connect calls through a single phone number. When selecting a VoIP vendor for business phone system, make sure they offer SIP trunks and use the right technology for your communications needs.


A private branch exchange. A PBX is not part of the public switched telephone network (PSTN). Private Branch Exchange (PBX) is a local phone service provided to homes, offices, or businesses. PBX systems allow users to exchange phone numbers among themselves without involving themselves in the public switched telephone network (PSTN).

Avaya: Avaya is one of the largest and most respected VoIP providers in the world. They provide a variety of communication services, including VoIP. Avaya phones work as both VoIP phones and regular landlines. Avaya offers both voice and data communications to their customers. Avaya has made their own tools to allow people to install VoIP systems on their computers, which has a built in feature to allow people to connect their computers with the company’s servers and then use their own IP phones to make VoIP calls to their own IP phones.

The small business VoIP phone systems offer features that will improve your overall business communication environment. VoIP provides a higher quality call quality than standard analog phones. VoIP phone systems provide outstanding call quality with little to no background noise, along with exceptional call routing. Many small businesses can now afford VoIP phone systems and expect excellent call quality.

  • Most VoIP phone systems have the ability to forward their customer calls to the correct destination, which reduces long-distance charges.
  • If your VoIP service provider does not offer this feature, you should find one that does.
  • VoIP also provides excellent conference calling and allows you to be in touch with customers and prospects at any time.
  • VoIP allows you to manage all of your contacts with one simple system that connects you directly to your contacts, their email addresses, their mobile phone numbers.